Many of the families we serve work with a dynamic team of supports and specialists, so we place a strong emphasis on coordination of care, which we achieve through our professional case management services.
Our team of dedicated case managers specialize in assisting families to navigate the complicated web of healthcare, school and social systems to obtain the greatest opportunities for the unique needs of their children. If paperwork is missing, we track it down. If authorizations are required, we complete them. We communicate with all members of the team and specialize in follow through.
Our Case Managers are dedicated to staying with families through the course of their treatment. In addition, we facilitate the continuation of services for families who relocate, wherever they go, so they never have to “start all over again” explaining their case to someone new.
Case Management from Day One
Case management begins as soon as your family starts the intake process. A typical timeline between intake and your child’s initial assessment is around two to three weeks, depending on your BCBA’s availability and your family’s schedule. From there, your case manager works alongside your BCBA so that paperwork, authorizations and communication between everyone on your child’s support team are handled proactively rather than left to your family to manage alone.
Supporting Military Families Through Relocation
Because many of the families we serve are military families working with TriCare, we know that relocation is often part of the journey. If you receive orders to a new location, let us know as soon as possible so your case manager can begin building a team in your new area. If we’re unable to provide services directly in your new location, we’ll help you find other providers to continue your child’s care. As part of that transition, your BCBA prepares a Discharge Report summarizing your child’s progress and recommended future goals, which is submitted to TriCare, and we’re happy to provide copies of all Treatment Plans to your family or to any new ABA provider you work with.
Every Family, Every Time
Case Management services are provided to every family we serve in an effort to engage, support and integrate families into treatment, in addition to facilitating communication among the child’s support team. This reflects our broader non-negotiables: a humanistic approach that puts people over profits and prioritizes the dignity of every family we work with.
Fees
Case Management is a complimentary component of all ABA therapy services provided by NoCal Behavioral Services.